Trying to find a working Chase Mortgage Phone Number can feel like a maze. You call one number, sit on hold, and then someone tells you to try a different line. I ran into this same problem last winter when my escrow account got mixed up, and every page online gave me a different digit to dial. If that sounds like you right now, you are not alone, and the confusion usually comes from the fact that Chase splits its mortgage support across several separate lines.
This guide clears up the confusion. Below you will find the exact phone number for every department, the hours reps are actually available, and a few tricks to skip the hold music and reach a real person fast. You will also learn where to send documents, how to pay by phone, and who to call if you ever need to file a complaint. By the end, you will know exactly who to call and when.
Chase Mortgage Phone Number
For general mortgage customer service, call 1-800-848-9136. This is the direct Chase Mortgage Phone Number for account questions, payment issues, and general support. Lines are open Monday through Friday from 8 AM to 8 PM ET, and Saturday from 9 AM to 6 PM ET. The bank stays closed on Sunday.
Save this number in your phone before you need it. That way, when something urgent comes up, you will not be stuck searching through old statements or scrolling through search results just to find the right line.
Chase Mortgage Phone Numbers by Department
Chase splits its mortgage support into a few lines, depending on what you need. Calling the wrong department usually means getting transferred at least once, so it helps to know which line matches your issue before you dial. Here is a quick table so you do not have to hunt for each department one by one.
| Department | Phone Number | Best For |
| General mortgage customer service | 1-800-848-9136 | Account questions, statements, general support |
| Mortgage assistance / Relationship Manager | 1-800-848-9380 | Hardship help, repayment plans, loan modification |
| Spanish-language customer support | 1-855-280-4198 | Support in Spanish |
| Outside the U.S. | 1-713-262-3300 | Customers calling from abroad |
| Automated payment line | 1-833-729-2427 | Making a payment by phone |
| Payoff quote line (24-hour) | 1-877-505-2894 | Getting a payoff quote |
Chase also accepts operator relay calls for customers who are deaf or hard of hearing. You do not need a separate TDD number to get help through this bank department, since the relay option works with the same lines listed above. Keep in mind that phone trees for large banks change now and then, so it is worth double-checking your statement for the most current number before you dial.
Chase Mortgage Customer Service Hours
Reps answer calls Monday to Friday from 8 AM to 8 PM Eastern Time. On Saturday, hours run from 9 AM to 6 PM ET. The customer service desk stays closed on Sunday, so plan your call around these windows if you want a live agent instead of the automated system.
If you live outside the Eastern time zone, convert these hours before you call. A 9 AM start on the West Coast, for example, is already noon at Chase, so lines may already sound busy by the time you dial in.
How to Reach a Live Person at Chase Mortgage Fast
Calling the main line does not always mean an easy chat. The automated system asks a few questions before it connects you to a real person. Knowing what to expect saves you time and keeps you from repeating the same information twice.
IVR Menu Steps
When you call, the system asks for the last four digits of your Social Security number or your loan number. Keep your statement nearby so you do not fumble for the right digits. After that, listen for the option to speak with a representative, or simply say “representative” out loud. Some callers find that pressing 0 twice moves the call along faster too, especially during busy hours.
Best Day & Time to Call
Monday mornings tend to have the shortest hold times, based on call pattern tracking from customer service data. Saturday is usually the least busy day overall. Tuesday sees the highest call volume, likely because people wait through the weekend and then call on the first weekday they get a chance, so avoid calling then if you can. Early morning, right after the lines open, is often your best shot at a quick pickup.
Other Ways to Contact Chase Mortgage
Phone is not the only option if you need to reach Chase about your home loan, but the Chase Mortgage Phone Number remains the fastest route for most issues. If your question is not urgent, these other channels work just as well and skip the hold time entirely.
Secure Message via Online Account
If you are signed up for Chase Mortgage Login, you can send a secure message straight from your account. Chase usually replies within one business day, which works well for questions that are not urgent. This option also keeps a written record of your request, which can help if you need to follow up later.
Mailing Address & Fax for Documents
For written requests, you can mail Chase at Mail Code LA4-6475, 700 Kansas Lane, Monroe, LA 71203. If you are sending mortgage assistance documents, fax them to 1-866-282-5682. Write your complete loan number at the top of every page before you send anything, since missing loan numbers are one of the most common reasons documents get delayed. You can also email james@allthings-mortgage.com if you would like help figuring out which document goes where.
Visiting a Local Chase Branch
Chase has thousands of branches nationwide. If your issue needs a face-to-face chat, use the branch locator on chase.com to find the nearest one and bring your loan number and ID. Calling ahead to confirm a mortgage specialist will be on site can save you a second trip.
How to Pay Your Chase Mortgage by Phone
Chase runs an automated payment line at 1-833-PayChase (1-833-729-2427). You will need your checking account routing and account numbers ready before you call. This line handles one-time payments and does not require you to speak with an agent.
If you would rather not call every month, you can set up automatic payments through chase.com instead, and choose monthly, twice-monthly, or every-two-weeks schedules.
If you would rather double-check your numbers before committing to a payment, run them through the Chase Mortgage Calculator first. It helps confirm your payment amount matches what you expect.
Chase Mortgage Payoff Quote Phone Number
Selling your home or refinancing? You will need a payoff quote, and Chase has a separate phone line just for that: 1-877-505-2894. This line runs 24 hours a day and is fully automated, so you do not need to wait for regular business hours to request one.
Before you call, it helps to check current Chase Mortgage Rates to see if refinancing makes more sense for your budget than a straight payoff.
Pick a good-through date up to 30 days out, then choose to receive your quote by fax or mail. Fax quotes usually arrive within the hour, while mailed ones take seven to ten business days. If your payoff funds do not reach Chase before your good-through date, you will need to request a fresh quote, so mark the date on your calendar as soon as you get it.
Chase Mortgage Assistance / Hardship Phone Number
If you are behind on payments or worried about falling behind, call 1-800-848-9380 to reach a Relationship Manager. This is the dedicated Chase Mortgage Phone Number for hardship support, including repayment plans, forbearance, and loan modification requests. Have your financial documents ready, since the rep will review your household income and expenses before offering options.
Chase may offer a Trial Period Plan before a permanent loan modification kicks in, usually lasting three to four months at a lower payment amount. You can track your application status the same way, either by phone or by signing into your account, and check which documents Chase still needs from you. Don’t ignore any foreclosure notices you receive while your request is being reviewed, since a pending application does not automatically pause every step of that process.
How to File a Complaint Against Chase Mortgage
If a call does not resolve your issue, you have other options. You can file a complaint with the Consumer Financial Protection Bureau, or contact your state’s Department of Financial Services. New York customers, for example, can call the state’s Consumer Help Unit at 1-800-342-3736. Keep a short record of every call, including the date and the name of the rep you spoke with, in case you need to reference it later.
You can also write directly to Chase at the mailing address listed earlier, or reach out to james@allthings-mortgage.com if you want a second opinion on how to word your complaint before sending it.
Conclusion
Finding the right Chase Mortgage Phone Number does not have to eat up your afternoon anymore. You now have every department number, the hours that matter, and a few tricks to skip the hold music. Whether you are checking your account, requesting a payoff quote, or asking about hardship help, you know exactly who to call. If your loan situation still feels unclear, see if Chase mortgage is the right fit for your homeownership goals.
Frequently Asked Questions
Does Chase mortgage customer service work on weekends?
Yes, but only on Saturday. Phone lines run from 9 AM to 6 PM ET on Saturdays. The customer service desk stays closed on Sunday, so save urgent calls for a weekday morning if you can.
What number do I call for a Chase mortgage payoff quote?
Call 1-877-505-2894 for a payoff quote. This automated line runs 24 hours a day, so you can request your quote any time, even outside normal business hours.
Can I fax documents to Chase mortgage, and what’s the number?
Yes. Fax mortgage assistance documents to 1-866-282-5682. Make sure your loan number is written at the top of every page before you send it.
Is there a different number if my mortgage was recently transferred to Chase?
No, you will use the same general customer service line, 1-800-848-9136. New customers just need their new Chase loan number, which arrives in a welcome letter after the transfer.
Is Chase mortgage customer service available 24/7?
No. Live agents are only available during the business hours listed above. The payoff quote line is the only fully automated, 24-hour option Chase offers for mortgage customers.
