Your mortgage just moved to RoundPoint, and now you need to reach someone fast. Maybe a payment is due, or an escrow letter showed up that you do not understand. That same rush of worry hits many homeowners, dialing a number and hoping a real person picks up. It feels stressful when your home loan is on the line and the right details seem hidden.
This guide clears up the confusion for good. You will get the correct roundpoint mortgage phone number for each department, the exact hours to call, and a simple way to reach a live person without long holds. We also cover online options, mailing addresses, and how to spot a fake number. By the end, you will know exactly who to dial and when.
RoundPoint Mortgage Phone Number at a Glance
The main roundpoint mortgage phone number is 877-426-8805. This line handles loan servicing, payments, escrow, and account help. Live agents answer Monday through Friday from 8 a.m. to 9 p.m. ET. They are also open Saturday from 10 a.m. to 3 p.m. ET.
RoundPoint Mortgage Servicing LLC is a national mortgage servicer based in Fort Mill, South Carolina. It manages home loans for borrowers across the country, including many in Indiana. Most homeowners only ever need the main support line. But RoundPoint runs separate numbers for new loans, privacy requests, and its head office, and the next section breaks down each one so you reach the right team the first time.
RoundPoint Mortgage Phone Numbers by Department
RoundPoint splits its support across a few lines. Dialing the right one saves time and skips extra transfers. Each team works on a different part of your loan. The table below shows every number and what it covers.
| Department | Phone Number | Hours (ET) |
|---|---|---|
| Loan servicing and customer care | 877-426-8805 | Mon to Fri, 8 a.m. to 9 p.m.; Sat 10 a.m. to 3 p.m. |
| New loans, refinance, home equity | 888-936-5237 | Mon to Fri, business hours |
| Privacy and CCPA requests | 855-920-0594 | Mon to Fri, business hours |
| Corporate headquarters (Fort Mill, SC) | 704-426-8800 | Mon to Fri, 9 a.m. to 5 p.m. |
Loan Servicing and Customer Care Line
The 877-426-8805 line is the one most homeowners use. It covers your monthly payment, escrow, taxes, insurance, and payoff questions. The team can also help with autopay, billing statements, and updates to your account. Keep your loan number ready before you dial.
This same team supports the You Are Home account and mobile app. If your loan was just transferred, this is the line to confirm your details and set up online access. Agents can explain your first bill and where to send money. For a full walkthrough of your account, see our RoundPoint Mortgage login guide.
When your loan moves to a new servicer, federal law gives you a short grace window. For 60 days after the transfer, you cannot be charged a late fee if you sent your money to the old servicer by mistake. The support agents can confirm your transfer date and clear up any mixed-up payment. This is one of the most common reasons new RoundPoint borrowers reach out.
New Loan, Refinance, and Home Equity Line
Thinking about a new home loan or a refinance? Call 888-936-5237 to reach a loan officer. This team handles purchase loans, refinancing, and home equity options. They can review current rates and walk you through what fits your budget.
Do not use this line for help on a loan you already have. It is built for new lending, not daily servicing. The officers here focus on applications, pre-approval, and closing steps. For account and payment topics, stick with the main customer care number above.
A loan officer can also explain your loan options in plain terms. They cover down payment needs, credit basics, and the documents you will need to apply. If you are buying your first home, this team can map out the whole path. A short call here can save you hours of online research.
RoundPoint Mortgage Customer Service Hours and Best Time to Call
The roundpoint mortgage phone number for support is open six days a week. Agents answer Monday through Friday from 8 a.m. to 9 p.m. ET. Saturday hours run from 10 a.m. to 3 p.m. ET. The line is closed on Sunday and on most major holidays.
Wait times change by day and hour. Early mornings near opening tend to be the calmest. Midweek, around Wednesday, often sees the longest holds. Month-end can also get busy, since many borrowers call about due dates and payments.
For the shortest wait, try the line right when it opens or later in the evening. Avoid Monday mornings if you can, as call volume spikes after the weekend. A quick call at the right time can save you twenty minutes or more. Patience near opening usually pays off.
If your question is simple, the online account may answer it without a wait at all. Use the phone for complex issues that need a real person. Saving the right times to reach out makes every interaction smoother.
How to Reach a Live Person at RoundPoint Mortgage
Automated menus can feel like a wall. The good news is the roundpoint mortgage phone number connects to real agents during open hours. When you dial 877-426-8805, the system first asks you to verify your account. You can press one for your loan number and the last four digits of your Social Security number, or press two for your full Social Security number and property ZIP code.
After you verify, stay on the line to reach a live person. Do not hang up if the menu repeats itself. Listen for the option that matches your issue, such as payments or account help. If you land on the wrong team, ask politely for a transfer to servicing, and a clear request usually gets you to the right desk faster.
If the wait feels long, do not give up too soon. Hold times are often shorter than the recording suggests. Should the line drop, call back and verify again with the same details. Keeping your loan number close means each attempt moves quickly.
What to Have Ready Before You Call
A little prep makes the call go faster. Have these details in front of you before you dial:
- Your RoundPoint loan number
- The last four digits of your Social Security number
- Your property ZIP code
- The address on the loan
- Any recent letter or statement about your issue
Having these ready helps the agent find your file in seconds. It also lowers the chance of a callback or a second call. Write down the agent’s name and any reference number too. That record helps if you ever need to follow up.
What the RoundPoint Customer Service Line Can Help You With
One call can solve many mortgage tasks. The support team handles the day-to-day parts of your loan. Here is what they can help with:
- Making a one-time or recurring payment
- Setting up or changing autopay
- Escrow, property tax, and insurance questions
- Payoff requests and balance details
- Updating your address or phone on file
- Tax forms like your year-end 1098
- Hardship help and payment assistance
Each of these tasks usually takes one short call. For escrow questions, the agent can explain why your monthly amount changed. For payoff requests, they can send a written statement with your final balance and the steps to close the loan.
Insurance claims are another common reason to reach out. If storm or fire damage hits your home, your claim check often lists RoundPoint as a payee. The team can guide you on how to endorse the check and release funds as repairs move along. They can also update your hazard insurance details when you switch providers.
Tax season brings its own questions. RoundPoint mails your year-end 1098 form, which shows the mortgage interest you paid. You can also find this form inside your online account. If your loan transferred mid-year, you may get one form from RoundPoint and another from your old servicer.
If money is tight, ask about assistance options. RoundPoint offers plans for borrowers who fall behind, such as forbearance or a repayment plan. You can start a Mortgage Assistance Application by phone or online. For payment steps and portal tips, our guide on managing your RoundPoint mortgage breaks it down.
How to Contact RoundPoint Mortgage Without Calling
Not everyone wants to pick up the phone. RoundPoint gives you a few other ways to get help. These work well for non-urgent questions or when you want a written record.
You can also use the contact form on the official RoundPoint website. Find the Contact Us link at the bottom of the homepage, then fill in your question and submit it. The team replies by email, which is useful when you want their answer in writing. This route fits well for slower, non-urgent matters.
You Are Home Online Account and Mobile App
The You Are Home portal is the easiest online option. You can make a payment, view documents, and check your balance there. Register with your last name, full Social Security number, and property ZIP code. After that, verify your email and phone to finish setup.
The mobile app does the same job from your phone. It is handy for quick payments and document access on the go. You can also send a secure message through your account for written questions. Both the portal and app stay open 24 hours a day.
RoundPoint Mailing Addresses by Purpose
Mail still matters for some requests, like payoffs or formal letters. Use the right address so your mail reaches the correct team. Sending a letter to the wrong box can delay your request by weeks.
| Purpose | Mailing Address |
|---|---|
| Regular payments | RoundPoint Mortgage Servicing LLC, PO Box 650011, Dallas, TX 75265-0011 |
| Overnight payments | RoundPoint Mortgage Servicing LLC, ATTN: Cashiering, 446 Wrenplace Rd, Fort Mill, SC 29715 |
| General correspondence | RoundPoint Mortgage Servicing LLC, Attention Correspondence, PO Box 19409, Charlotte, NC 28219-9409 |
| Notice of Error or written request | RoundPoint Mortgage Servicing LLC, PO Box 19789, Charlotte, NC 28219-9409 |
Always write your loan number on any check or letter. This helps RoundPoint match your mail to the right account. Keep a copy of anything you send for your own records.
Use the overnight address only when timing is tight, such as a payoff with a firm deadline. Regular monthly checks should go to the standard payment box. Mailed payments take longer to post than online ones, so send them a few days early. If a due date is very close, an online payment is the safer choice.
How to Verify You Are Calling the Official RoundPoint Number
Search results are full of wrong numbers. Some sites even list fake lines that send you to the wrong place. To stay safe, confirm the roundpoint mortgage phone number before you dial. The most trusted source is RoundPoint’s own contact page.
Scammers sometimes copy a real telephone number and change a few digits. A quick check protects your money and your private details. Wrong numbers also spread on forums and old web pages that nobody updates. Use these simple steps to confirm you have the right line:
- Match the number against your monthly statement
- Check the official RoundPoint website contact page
- Avoid numbers found only on random forums or ads
- Never share your full Social Security number with an unverified caller
Save the verified servicing contact in your phone so you always have it handy. That way you skip the search next time and avoid risky listings.
It also helps to bookmark the official RoundPoint website. Bookmarks point you to the real source, not a copycat page. If a number on a search result does not match your statement, treat it with care. When in doubt, trust the digits printed on your own paperwork.
How to Submit a Notice of Error or Escalate a RoundPoint Complaint
Sometimes a call does not fix the problem. If RoundPoint misapplied a payment or made an escrow mistake, you can send a Notice of Error in writing. This is also called a Qualified Written Request. Mail it to the Customer Resolution address shown in the table above.
In your letter, include your loan number, the issue, and what you want fixed. Under federal rules, the servicer must reply on a set schedule. It must confirm your letter within five business days. In most cases, it must resolve the issue within thirty business days.
Many problems count as a valid error to report. A missed or misapplied payment is one. So is a wrong late fee, an escrow shortage you did not expect, or a payoff balance that looks off. Putting your concern in writing creates a clear record and starts the official review clock.
Send your letter by certified mail so you have proof of delivery. Keep a copy of everything for your records. This written trail matters if the problem drags on or moves to a higher level.
If the issue still is not solved, you can escalate. File a complaint with the Consumer Financial Protection Bureau at consumerfinance.gov. You can also reach a trusted advisor for guidance. For broader mortgage help, you may email james@allthings-mortgage.com with your questions.
Conclusion
Reaching your loan servicer should never feel like a guessing game. Now you have the right roundpoint mortgage phone number for each need, plus the hours, online tools, and mailing addresses to back it up. As promised at the start, you can skip the confusion and reach the correct team the first time. Save these details, and your next mortgage question will take minutes, not hours.
Frequently Asked Questions
What number do I call to reach RoundPoint Mortgage?
Dial 877-426-8805 for the main support line. It covers loan servicing, payments, escrow, and account help. Live agents answer Monday through Friday from 8 a.m. to 9 p.m. ET and Saturday from 10 a.m. to 3 p.m. ET.
What are RoundPoint’s phone hours?
RoundPoint support is open Monday through Friday from 8 a.m. to 9 p.m. Eastern Time. Saturday hours run from 10 a.m. to 3 p.m. ET. The line stays closed on Sunday, so plan your weekday or Saturday calls.
How do I reach a live person at RoundPoint fast?
Call 877-426-8805, then verify your account with your loan number and the last four of your Social Security number. Stay on the line after verifying. Calling early in the morning usually means the shortest wait time.
My loan was transferred to RoundPoint. Is this number correct?
Yes. When your loan moves to a new mortgage servicer, the same 877-426-8805 line handles your account. Confirm the number on your welcome letter or statement. You can also verify it on RoundPoint’s official website before you dial.
Can I contact RoundPoint without calling?
Yes. Use the You Are Home online portal or mobile app to make payments and view documents. You can also mail written requests to the correct department address. The portal works 24 hours a day for quick tasks.
