You just opened your mortgage statement and the company name looks different. The old address you saved in your phone no longer works. Maybe you mailed a check last month and it never showed up on your account. I have seen this happen to friends right after a loan transfer, and the panic is real when a payment deadline is close.
This guide fixes that problem. Below you will find every verified RoundPoint Mortgage address for payments, payoffs, insurance, and written disputes, plus the phone numbers and quick tips that keep your mail out of the wrong pile. If you ever want a second set of eyes on your paperwork, you can also reach out to james@allthings-mortgage.com for free guidance.
What Is the RoundPoint Mortgage Address?
RoundPoint Mortgage Servicing LLC does not use one single office for all mail. The company splits its mail by purpose. Regular monthly payments go to a payment processing center. Payoff checks, insurance papers, and legal notices each travel to a different address.
This setup protects your account. A payment sent to the wrong department can sit for days before anyone routes it. That delay can trigger a late fee or a longer payoff window. The correct RoundPoint Mortgage address depends entirely on what you are sending and how fast you need it to arrive.
Most homeowners only need three details: the payment address, the payoff address, and the phone number. The sections below break each one down in plain language, with the exact wording RoundPoint uses on its own forms.
Keep this page open the next time a statement arrives. Comparing it against your own paperwork takes thirty seconds and saves you from mailing something to the wrong department.
RoundPoint Mortgage Payment Mailing Address
Use this address for your regular monthly mortgage payment sent by check or money order. Write your loan number on the check before you mail it. This step alone prevents most processing delays.
RoundPoint Mortgage Servicing LLC PO Box 650011 Dallas, TX 75265-0011
Detach the coupon from your monthly statement and mail it with your payment. Standard mail can take five to seven business days to post. If you want a faster option, check this guide to RoundPoint Mortgage payment methods, including online and phone payments that post the same day.
RoundPoint Mortgage Overnight Payment Address
Sometimes a regular payment will not arrive in time. A due date is close, or a check got lost in the mail. For these cases, RoundPoint accepts overnight payments at a separate physical address.
RoundPoint Mortgage Servicing LLC ATTN: Cashiering 446 Wrenplace Rd Fort Mill, SC 29715
Use a trackable carrier like FedEx or UPS for overnight mail. A P.O. Box cannot accept overnight packages, which is why this address uses a street number instead. Keep your tracking number until the payment shows up on your account.
Where to Send a RoundPoint Mortgage Payoff
Paying off a loan feels great, but the final step trips up a lot of people. The amount changes daily because interest still adds up until the day RoundPoint receives your funds. Sending money to the wrong place only adds confusion to an already tense moment.
There are three accepted ways to handle a payoff: mail a check, request the payoff form, or wire the funds. Each method has its own address or contact point, listed below.
Payoff Payment Mailing Address
Once you have a confirmed payoff quote, you can mail your final check to RoundPoint’s payment processing center. Always reference your loan number on the check itself. This keeps the payment tied to the right account from the moment it arrives.
If you used autopay or a bill-pay service, cancel those future payments at least five business days before your payoff check is sent. Two payments hitting the account at once can create an overpayment that takes weeks to refund. For a full walkthrough of this process, this RoundPoint Mortgage payoff request guide covers every step in order.
A payoff quote is usually only good for a set number of days. If your closing date moves, even by a few days, request a fresh quote instead of guessing at the new total. Sending an outdated payoff amount almost always leaves a small balance on the loan, and that leftover balance can keep racking up interest long after you thought the loan was closed.
Payoff Request Form Address (Mail, Email, Fax)
To get an official payoff quote, fill out the Payoff Request Form and send it through any of these three channels. Each one reaches the same payoff team.
| Method | Contact Details |
|---|---|
| PayoffRequest@RoundPointmortgage.com | |
| Toll-Free Fax | 702-940-5745 |
| RoundPoint Mortgage Servicing LLC, P.O. Box 19409, Charlotte, NC 28219-9409 |
Email usually returns a quote the fastest. Mailed requests can take seven to ten business days, so plan ahead if your closing date is fixed.
Wire Transfer Instructions for Payoffs
Wire transfers post the same business day, which makes them the safest choice for a tight closing schedule. RoundPoint provides full bank routing details once you request a payoff quote. Never use old wire instructions from a previous statement, since banking partners can change.
After the wire is sent, mail your confirmation slip to RoundPoint Mortgage Servicing LLC, Attention: Cash Management, 446 Wrenplace Rd, Fort Mill, SC 29715. Always confirm wire details by phone before sending a large payment. Scammers sometimes send fake wire instructions that look almost identical to the real ones.
RoundPoint Mortgage Correspondence Address
General letters, hardship requests, and account questions go to a different mailbox than payments. This is the main correspondence channel for anything written that is not a check or a legal notice.
RoundPoint PO Box 19409 Charlotte, NC 28219-9409
This same address handles loss mitigation paperwork when you add “Attn: Loss Mitigation Department” above the company name. If you only need to update your mailing address on file, logging into your account is faster than mailing a letter. This RoundPoint Mortgage login guide shows you exactly where that setting lives.
Keep a copy of any letter you mail to RoundPoint, along with the date you sent it. A simple photo on your phone works fine for this. If a dispute ever comes up later, having proof of what you sent and when can save you a lot of back-and-forth on the phone.
Third-Party Authorization Mailing Address
If you want a spouse, family member, or housing counselor to speak with RoundPoint on your behalf, you need a signed authorization form on file. Mail the completed form to the same correspondence address above, and write “Attn: Third-Party Authorization” on the envelope.
Always call customer service first to confirm the form was received. Phone confirmation closes the loop and stops anyone else from being added to your loan without your knowledge.
RoundPoint Mortgage Insurance Address (Proof of Insurance)
Your homeowners insurance protects RoundPoint’s interest in the property, so the company tracks every policy on file. If your coverage lapses or your renewal notice goes missing, send proof of insurance to the address below.
RoundPoint Mortgage Servicing LLC Its Successors and/or Assigns (ISAOA) As Their Interest May Appear (ATIMA) P.O. Box 10210 Daytona Beach, FL 32120-0210
This same ISAOA/ATIMA address is also where insurance claim checks should be sent if a storm or fire damages your home. For larger loss-draft claims, paperwork is routed to P.O. Box 19389, Charlotte, NC 28219-9409 instead. Ask your claims adjuster which mailbox applies to your specific situation before mailing anything.
RoundPoint Mortgage Address for a Notice of Error or QWR
A Notice of Error and a Qualified Written Request are formal tools under federal mortgage law. They force a servicer to investigate a mistake and respond within a set number of days. RoundPoint routes these letters to its Customer Resolution team.
RoundPoint Attn: Customer Resolution PO Box 19789 Charlotte, NC 28219-9409
Include your loan number, a clear description of the error, and your contact details. Send the letter by certified mail so you have proof of the date it arrived. This single step can matter later if the dispute drags on.
RoundPoint Mortgage Address Quick Reference Guide
Bookmark this table so you never have to dig through old statements again. Each row lists the exact RoundPoint Mortgage address for one specific purpose.
| Purpose | Mailing Address |
|---|---|
| Monthly Payments | RoundPoint Mortgage Servicing LLC, PO Box 650011, Dallas, TX 75265-0011 |
| Overnight Payments | RoundPoint Mortgage Servicing LLC, ATTN: Cashiering, 446 Wrenplace Rd, Fort Mill, SC 29715 |
| Payoff Requests | RoundPoint Mortgage Servicing LLC, P.O. Box 19409, Charlotte, NC 28219-9409 |
| General Correspondence | RoundPoint, PO Box 19409, Charlotte, NC 28219-9409 |
| Proof of Insurance | RoundPoint Mortgage Servicing LLC ISAOA/ATIMA, P.O. Box 10210, Daytona Beach, FL 32120-0210 |
| Notice of Error / QWR | RoundPoint, Attn: Customer Resolution, PO Box 19789, Charlotte, NC 28219-9409 |
Addresses can change after a merger or a system update, so it is smart to confirm a mailbox by phone before sending anything urgent.
RoundPoint Mortgage Phone Numbers and Customer Service Hours
A phone call clears up most address questions faster than a letter ever could. Customer service answers loan, payment, and insurance questions at this toll-free line.
- Customer Service: 877-426-8805
- Hours: Monday to Friday, 8 a.m. to 9 p.m. ET
- Saturday: 10 a.m. to 3 p.m. ET
- New Loan Officers: 888-936-5237
Have your loan number ready before you call, since the system asks for it right away. For a deeper breakdown of wait times and the best hours to call, this RoundPoint Mortgage phone number guide walks through it step by step.
How to Avoid Mailing to the Wrong RoundPoint Address
A simple mistake, like mailing a payoff check to the payment processing center, can cost you real time. Most mix-ups happen because borrowers reuse an old address from a previous statement without checking if it changed. A wrong RoundPoint Mortgage address does not just delay your mail. It can also delay how fast your payment posts to your account, which sometimes triggers a late fee you did not deserve.
Here are a few habits that keep your mail moving in the right direction.
- Always check the most recent monthly statement before mailing anything.
- Match the purpose of your letter to the correct mailbox listed above.
- Call customer service to confirm an address before sending large payoff funds.
- Use certified mail for legal notices so you can prove delivery.
- Never copy an address from an old statement or a random forum post.
These small checks take less than a minute but can save weeks of back-and-forth with a misrouted letter.
Watch Out for RoundPoint Mortgage Payoff Scams
Payoff season is exactly when scammers strike. A fraudster may call pretending to be RoundPoint and ask you to wire your payoff funds to a new account. The voice can sound calm and professional, which makes the trick more convincing.
Always get your payoff quote directly from RoundPoint’s official website or by calling the number on your real statement. Never trust a wiring instruction that arrives only by text message or a rushed phone call. If something feels off, hang up and call customer service using the number printed on your billing statement, not a number from the suspicious message.
Real RoundPoint payoff documents always include your exact loan number and a per-day interest figure that matches your statement. Scammers often skip these details or get them slightly wrong, since they are guessing rather than pulling from your actual account. Take an extra five minutes to double-check any payoff document before you wire a single dollar.
You can also reach a licensed mortgage professional at james@allthings-mortgage.com if you want a second opinion before sending payoff funds anywhere.
About RoundPoint Mortgage Servicing
RoundPoint Mortgage Servicing LLC is a licensed loan servicer that manages mortgage accounts after they transfer from the original lender. The company handles everyday tasks like collecting payments, managing escrow, and answering insurance questions. Many borrowers meet RoundPoint for the first time only after their loan changes hands.
The company is registered under NMLS ID 18188 and operates as an Equal Housing Lender. RoundPoint also offers purchase loans, refinancing, and home equity products through its lending arm, separate from the servicing side that handles your existing payments. Knowing the difference helps when you call, since lending and servicing often sit on different phone lines.
If your loan recently moved to RoundPoint, this overview of RoundPoint Mortgage services explains what changes for you and what stays exactly the same. Most borrowers find that their loan terms, interest rate, and payment amount stay untouched after a transfer. Only the company collecting your payment, and the mailing details tied to it, actually change.
Conclusion
Every RoundPoint Mortgage address in this guide came straight from the company’s own forms and official pages. You now know exactly where to send a payment, a payoff check, insurance paperwork, or a formal dispute letter. That confusing moment of staring at a new servicer name should feel a lot smaller now. Bookmark the quick reference table above so the right address is always one scroll away.
Frequently Asked Questions
What is the RoundPoint Mortgage payoff address?
Mail payoff checks to RoundPoint Mortgage Servicing LLC, P.O. Box 19409, Charlotte, NC 28219-9409. Always get a fresh payoff quote first, since the amount changes daily with interest. Wire transfers are faster for tight closing deadlines.
Where do I send proof of insurance to RoundPoint?
Send proof of insurance to RoundPoint Mortgage Servicing LLC, ISAOA/ATIMA, P.O. Box 10210, Daytona Beach, FL 32120-0210. Include your loan number on every page. This keeps your escrow account current and avoids a forced insurance charge.
What is RoundPoint Mortgage’s overnight payment address?
Overnight payments go to RoundPoint Mortgage Servicing LLC, ATTN: Cashiering, 446 Wrenplace Rd, Fort Mill, SC 29715. This street address accepts FedEx and UPS packages. A standard P.O. Box cannot receive overnight deliveries.
How do I update my address with RoundPoint Mortgage?
The fastest way is logging into your online account and editing your profile details. You can also mail a written request to RoundPoint, PO Box 19409, Charlotte, NC 28219-9409. Confirm the change by phone afterward.
What is RoundPoint Mortgage’s phone number?
Call RoundPoint customer service at 877-426-8805, Monday through Friday from 8 a.m. to 9 p.m. ET. Saturday hours run from 10 a.m. to 3 p.m. ET. Keep your loan number ready before dialing.
