A storm just dented your roof, and now an insurance check is sitting in your mailbox. You are not sure who at your loan company needs to see it. Maybe you already called once, got passed around, and hung up more confused than before. A lot of homeowners feel that same knot of worry when a policy renews or a claim check arrives.
This guide clears up that confusion. You will learn exactly how the RoundPoint Mortgage Insurance Department works, who to call, and where to send your paperwork. We will walk through proof of insurance, claim checks, PMI removal, and escrow payments in plain, simple steps. By the end, you will know exactly what to do next.
What the RoundPoint Mortgage Insurance Department Handles
The RoundPoint Mortgage Insurance Department manages everything tied to your home’s insurance policy. This team checks your proof of coverage, pays your premium from escrow, and processes claim checks after storm, fire, or water damage. They also track private mortgage insurance, known as PMI, on loans that require it.
Here is a quick look at what falls under this department:
- Proof of homeowners insurance and yearly renewals
- Escrow payments sent to your insurance company
- Insurance claim checks and loss draft requests
- PMI tracking, billing, and removal requests
- Lender-placed insurance when your coverage lapses
If you also need help with your account login or monthly statements, our RoundPoint Mortgage guide covers payments and account management in one place.
RoundPoint Insurance Department Contact Information & Hours
RoundPoint splits insurance contact into a few channels, depending on what you need. Picking the right one saves you time and avoids being transferred around. Below are the main paths homeowners use most often.
Homeowners Insurance & Proof of Coverage Channels
For proof of insurance, RoundPoint accepts documents by fax, email, or through your online account. Many homeowners find uploading through their account dashboard is the fastest option. If you have not set up your account yet, our RoundPoint Mortgage Login guide walks you through the first steps.
You can also reach the insurance team directly at james@allthings-mortgage.com for questions about uploading your policy documents.
Loss Draft / Insurance Claims Contacts
Claim checks go to a separate team called the loss draft department. This group only handles insurance claim funds, not regular payments or proof of coverage. Keep your claim number ready before you call, since it speeds up the entire process.
Shop & Compare Insurance via Matic
RoundPoint partners with Matic to help homeowners compare insurance rates. This service is optional, but it can lower your yearly premium. Matic pulls quotes from several carriers so you do not have to call each one yourself.
Customer Service Phone Number & Hours of Operation
The main RoundPoint Mortgage Insurance Department phone number connects you to a live agent during business hours, typically Monday through Friday. Wait times are usually shorter early in the morning. For the full list of support numbers and hours, check our RoundPoint Mortgage Phone Number guide.
How to Submit Proof of Homeowners Insurance to RoundPoint
Every loan with an escrow account requires active proof of insurance on file. Without it, your servicer cannot pay your premium when it comes due. The fastest way is uploading a copy of your declarations page through your online portal.
You can also browse more guides on USDA Loans Indiana for help with other mortgage servicing questions like payments and payoffs.
What Is the RoundPoint Mortgagee Clause?
A mortgagee clause is the exact wording your insurance company must list on your policy. It names RoundPoint as the loan holder so they get notified about claims and renewals. Without the correct clause, your proof of insurance can get rejected. If your loan recently moved servicers, double check this clause matches your updated RoundPoint Mortgage Address details too.
What Does ISAOA/ATIMA Actually Mean?
ISAOA/ATIMA stands for “Its Successors and/or Assigns, As Their Interests May Appear.” This phrase protects RoundPoint’s interest even if your loan transfers to another servicer later. Most insurance agents already know this code and add it automatically. You simply need to confirm it appears on your declarations page.
How RoundPoint Pays Your Homeowners Insurance from Escrow
If your loan includes an escrow account, RoundPoint collects a portion of your insurance cost with each monthly payment. When your premium is due, the servicer pays your insurance company directly from that account. This protects you from missing a payment and losing coverage.
When an Insurance Premium Increase Causes an Escrow Shortage
Insurance prices rise almost every year, and that can create a gap in your escrow account. RoundPoint reviews your account yearly and adjusts your payment to cover the new cost. You may see a slightly higher monthly bill afterward. For more detail on how monthly charges are calculated, see our RoundPoint Mortgage Payment guide.
How to Change Your Homeowners Insurance Company on a RoundPoint Loan
Switching insurance carriers is simple if you follow the right order. First, buy your new policy and make sure it lists RoundPoint correctly. Then send the new declarations page through your portal, email, or fax before canceling your old policy, so there is no coverage gap.
What Happens If You Don’t Provide Proof of Insurance (Lender-Placed Insurance)
If your policy lapses and you never send updated proof, RoundPoint will buy a policy on your behalf. This is called lender-placed insurance, and it usually costs far more than a regular policy. It also only protects the home’s structure, not your personal belongings. Sending proof of insurance quickly is the easiest way to avoid this extra cost.
Filing an Insurance Claim with RoundPoint (Loss Draft Process)
When your home suffers damage, your insurance company sends a claim check, often made out to both you and RoundPoint. This shared check is normal and does not mean something went wrong. The loss draft team simply needs to verify the repair work before releasing the full amount.
I Received an Insurance Claim Check — What Do I Do?
Sign the back of the check, then mail or upload it along with the loss draft request form. RoundPoint will log the claim and explain the next steps based on your damage amount. Smaller claims often move faster than large ones.
Check Lists the Prior Servicer as Payee
If your loan recently transferred and the check still lists your old servicer, do not worry. RoundPoint can usually still process it, but you may need a short endorsement letter from the previous company. Keep a copy of your transfer letter handy in case it is requested.
Monitored vs Non-Monitored Claims (the $40,000 Rule)
Claims under a certain amount, often around $40,000, may be released without inspections in some cases. Claims above that threshold are usually monitored, meaning RoundPoint checks repair progress in stages. This table shows a simple comparison:
| Claim Type | Typical Threshold | Inspection Needed |
|---|---|---|
| Non-Monitored | Under $40,000 | Rarely |
| Monitored | $40,000 and above | Yes, in stages |
Endorsements When Another Lienholder Is Involved
If you have a second mortgage or home equity loan, that lender may also need to endorse the check. This simply means they sign off, confirming they agree to the funds being released. Skipping this step can delay your repair money.
Requesting Inspections and Releasing Repair Funds
For monitored claims, RoundPoint usually releases funds in stages tied to repair progress. An inspector confirms each phase before the next portion is sent. This protects both you and the lender from incomplete repairs.
How You Can Use Your Insurance Claim Funds
Claim funds are meant for repairing the damage listed on your insurance report. You generally cannot use the money for unrelated home upgrades or to pay down your loan balance. Keep receipts and contractor invoices, since RoundPoint may request them before releasing the final portion.
Removing Private Mortgage Insurance (PMI) on Your RoundPoint Loan
PMI protects the lender, not you, and most homeowners want it removed once they build enough equity. The RoundPoint Mortgage Insurance Department handles these requests once you meet the required loan-to-value ratio. Generally, you need at least 20 percent equity to qualify.
How to Request PMI Removal
Send a written request along with a recent mortgage statement showing your loan balance. RoundPoint may also require a new home appraisal to confirm your home’s current value. Once approved, PMI usually drops off within one or two billing cycles.
Fees for Removing PMI
Some PMI removal requests include an appraisal fee, which is paid upfront by the homeowner. This fee covers the cost of confirming your home’s value through a licensed appraiser. If you are close to paying off your loan entirely, our RoundPoint Mortgage Payoff Request guide may be more useful than removing PMI separately.
Insurance When Your Loan Transfers To or From RoundPoint
Loan transfers can feel stressful, especially when insurance paperwork is involved. The good news is that your coverage does not need to change just because your servicer did. You simply need to update your records with the new company.
New to RoundPoint — Sending Updated Proof of Insurance
If your loan just moved to RoundPoint, send your current declarations page right away. This prevents any gap that could trigger lender-placed insurance by mistake. You can reach the insurance team directly at james@allthings-mortgage.com if you are unsure which documents are needed.
When a Claim Is Already in Progress During Transfer
If you filed a claim before your loan transferred, the new servicer typically continues the process. You may need to resend documents, since records do not always transfer instantly. Staying in contact with both the old and new servicer helps avoid delays.
Flood Insurance and Other Required Coverage
Homes located in flood zones usually require separate flood insurance, in addition to standard homeowners coverage. RoundPoint verifies this requirement using federal flood maps tied to your property address. Skipping flood coverage in a required zone can also trigger lender-placed insurance, which costs more than a standard policy.
Conclusion
Dealing with mortgage insurance does not have to feel confusing once you know who to contact. As promised at the start, this guide walked you through every part of the RoundPoint Mortgage Insurance Department, from proof of insurance to claim checks and PMI removal. You now have the contact channels, forms, and steps needed to handle your situation with confidence. Keep this page bookmarked for the next time a renewal or claim check lands in your mailbox.
Frequently Asked Questions
Does the RoundPoint Mortgage Insurance Department pay my insurance automatically?
Yes, if you have an escrow account. RoundPoint pays your insurance company directly from escrow each year, as long as your proof of insurance stays current and accurate.
How long does PMI removal take with RoundPoint?
Most requests are reviewed within a few weeks. If an appraisal is required, the process can take longer, often four to six weeks total before PMI drops off your bill.
Can I email proof of insurance instead of mailing it?
Yes. RoundPoint accepts proof of insurance by email, fax, or through your online portal, whichever is fastest and most convenient for you as a homeowner.
What happens if my insurance claim check is lost in the mail?
Contact the loss draft team right away. They can place a stop on the original check and reissue a new one once the original is confirmed missing.
Is lender-placed insurance more expensive than my own policy?
Yes, almost always. Lender-placed insurance only covers the structure, not personal items, and usually costs significantly more than a policy you choose yourself.
